COMPLAINTS AND DISPUTES
DELIVERY COMPLAINT
If your product was damaged during transport or does not match your order (incorrect or missing goods), please notify us by email at info@asiapres.com within 48 hours of delivery.
You will first receive an automatic response. ‘Please respond by sending us a photo of the package (with the label visible) and the received goods. The damage must be clearly visible.
We will process your complaint with priority and sincerely apologize for any inconvenience.
PRODUCT OR SERVICE COMPLAINT
If your product is not working properly, please first review the instructions for use, which you can find at the following link: https://asiapres.com/products-user-manuals/.
If you have followed the instructions for use and the problem persists, contact us by email at info@asiapres.com .
You will first receive an automatic response. Please respond by sending us a photo or video clearly showing that the product is not working (device switched on, charged, connected, etc.).
If you are unable to provide video evidence of the defect, we will ask you to return the product to us for inspection. The customer must unfortunately bear the return postage costs themselves; postage-paid packages will not be accepted.
COMPLAINTS
If you have a complaint about our product or service and do not agree with the solution, or if we cannot reach a mutual agreement, you can submit your complaint to the Dispute Resolution Committee via the European ODR platform http://ec.europa.eu/consumers/odr/ .
ONLY APPLICATIONS THAT MEET ALL OF THE ABOVE-MENTIONED CONDITIONS CAN BE SUCCESSFULLY PROCESSED.