Terms and Conditions

General terms and conditions of business

Welcome to the website asiapres.com, which is managed by Genpro1 d.o.o., Fužine 134, SI-1241 Kamnik (hereinafter: the Company).

These General Terms and Conditions apply to all activities possible in the online store at asiapres.com (hereinafter: the Website). The General Terms and Conditions are binding for all users. We therefore ask you to read them carefully. If you do not agree with any part of these General Terms and Conditions or if you do not agree with them in full, you may not use our website and our services. The General Terms and Conditions constitute a valid contract concluded between you and the Company.

Adjustment Clause: “In the event that national legislation provides for additional or more stringent rights, such rights shall take precedence over these terms and conditions.”

The Website is available without warranty, and the Company makes no guarantees or warranties, either direct or indirect, regarding copyright, commercialization, or the suitability of the products presented on the Website for a particular purpose.

The website owner will exercise due care to ensure that the information provided on the website is both detailed and up-to-date. At the same time, the website owner also reserves the right to change or discontinue adding to the content of the website at any time and without prior notice. Furthermore, the website owner may change the services, products, prices, or programs described on this website at any time and without notice.

1 DEFINITIONS

The Company is Genpro1 d.o.o., Fužine 134, SI-1241 Kamnik, and is both the owner and operator of the website asiapres.com.

The Website is the website available at asiapres.com, which is managed by the company and within which an online store is also operated.

The User is any natural person who uses the website.

The Buyer (or “you”) is any natural person who completes a purchase in the online store.

The Consumer is a natural person who purchases or uses goods and services for purposes outside the scope of their professional or commercial activity. For the purposes of these General Terms and Conditions, all buyers are also considered consumers.

The Privacy Policy is a document that contains all information regarding the processing of personal data that takes place within the website. This privacy policy can be found here

The Cookie Policy is a document that contains all information about the use of cookies on the website. This Cookie Policy can be found here

2. ASIAPRES.COM ONLINE SHOP

The General Terms and Conditions describe the operation of the online store, define the rights and obligations of the user and the online store, and regulate the business relationship between the online store and the buyer. The General Terms and Conditions in effect at the time of purchase (at the moment the online order is placed) are binding on the buyer. With each order, the user is informed of the General Terms and Conditions. By placing an order, the user confirms that they have been informed of these General Terms and Conditions.

Confirmation of the General Terms and Conditions when placing an order in our online store constitutes a binding contract between you and the company. We therefore ask you to read the General Terms and Conditions carefully before confirming your order. If you do not agree to our General Terms and Conditions, you cannot use the services of our online store. It is also not possible to partially agree to the General Terms and Conditions. To complete a purchase, you must accept the General Terms and Conditions in force at the time of purchase in their entirety.

i. Use of the Online Store

The Company operates the online store in accordance with the General Terms and Conditions. The online store is available to buyers at all times, although the Company reserves the right to temporarily deactivate or suspend the online store without prior notice.

The online store may be temporarily unavailable or temporarily unable to process payments due to maintenance and updating of the online store. The Company cannot be held liable for any damages you may incur during the maintenance and/or updating of the online store.

ii. Placing an order in the online store

The purchase contract concluded between the provider and the buyer is deemed concluded when the buyer confirms the order (the buyer receives a status confirmation email “Order Confirmed”). From this moment, all prices and other conditions of the purchase are fixed and apply to both the provider and the buyer. The purchase contract is uploaded to the company’s server in electronic form.

Purchase process:

1st step: The buyer selects the desired item and quantity from the offer available in the online store and confirms their choice by clicking “Add to cart.” If the buyer wishes to purchase several different items, the process must be repeated for each individual item. Once the buyer has completed the selection of items, they can continue the purchase process by clicking the “Proceed to checkout” button.

Step 2: In this step, the buyer fills out the form with their personal information required for the delivery of the desired order. After completing the form, the buyer can, in certain cases, choose between several delivery options and add other products or services to their order. In this step, the buyer is also informed of the scheduled delivery date. Before completing the order, the buyer has the option of choosing between different payment methods. Based on the selection made, the final amount to be paid for the order is recalculated before completing the purchase. The buyer confirms the purchase process by clicking the “Buy” button.

Step 3: After completing the purchase, the buyer will see a confirmation message on the website stating that the order has been successfully submitted and displaying the details of the order placed. In addition, the buyer will also receive a confirmation email to the email address indicated in point 2. This confirmation email will contain an overview of the order and instructions for use of the ordered products, as well as instructions for withdrawing from the purchase or filing a complaint if the buyer is not satisfied with the product or no longer desires it.

All information you provide to us when submitting your order will be processed in accordance with the Privacy Policy published here.

Please note that the total value of your purchase, including all delivery or other charges associated with the purchase, will be invoiced upon confirmation of your order. We will inform you of any additional charges before submitting your order. Additional charges may also be associated with the payment method chosen.

You can track your order at this link: https://asiapres.com/order-tracking . To access, you will need the order number or tracking code and the email. On this website https://asiapres.com/my-account/ you can also manage your order, change the order contents, address, and phone number, cancel your order, and view your purchase invoice.

iii. Prices, payment methods and promotions

Prices

All prices listed on the website are in EUR and exclude VAT. VAT will be charged at the Checkout Page. Prices are valid from the time of order. This offer is valid until revoked.

WARNING: This is an online retail business aimed exclusively at end customers (B2C). Therefore, we do not facilitate B2B sales through this website, nor can we offer the option of invoicing legal entities. This also means that subsequent corrections to invoices (from a natural person to a legal entity) are not possible, as the sales transaction is concluded exclusively with natural persons.

If you would like to establish a B2B relationship with our company and purchase larger quantities of our products (the entire shipment/carton), you can contact our wholesale market at b2b@asiapres.com.

Payment methods:

In our online shop you can use the following payment methods:

Payment by credit card, Payment via PayPal
Card Payments:
American Express, Visa, Mastercard, Diners Club, Discover, China UnionPay (CUP), Cartes Bancaires (France)
Express Checkout: Apple Pay, Google Pay, WooPay, Link by Stripe.
Local Payment Methods:
Alipay, Bancontact, EPS, iDEAL, Multibanco, Przelewy24, WeChat Pay, SEPA, DirectDebit, BECS Direct Debit (Australia only), GrabPay.
Buy Now, Pay Later (BNPL): Affirm, Afterpay / Clearpay, Klarna.

The Company reserves the right to verify the selected payment method using authentication methods. We also reserve the right to further verify the selected payment method by requesting that you send us the payment receipt.

You have been advised that you must pay the entire order amount (including all transaction and delivery-related fees) according to the selected payment method. You guarantee that you have the ability and legal right to conduct transactions using a credit card or other selected payment method.

Promotions

The website also offers discounts and other promotions in which product prices are reduced (hereinafter: Promotions). Each promotion is offered for a specific (limited) period of time at a reduced price, which is determined for each individual promotion. The reduced price applies to all purchases made during the duration of the promotion.

We would like to inform you that certain promotions are limited to new users who have not yet made a purchase in our online store. In this case, this promotion does not apply to existing users. Any attempt to take advantage of such promotions will be blocked immediately, and the email addresses used to carry out such abuse will be deleted without prior notice. Discounts and other promotions are generally not combinable unless each individual promotion expressly provides otherwise.

iv. Costs and Delivery of Goods

Prices do not include shipping costs. You can find the shipping costs in the online store, where you can also select your shipping method. Our company offers more shipping methods. The main difference between these shipping methods is that orders with express shipping are handled and packaged with higher priority. Before selecting your preferred shipping method, please check the price indicated next to each selection. When you submit your order, you will see a price overview showing the purchase costs, delivery costs, and the total cost.

The products you order will be delivered to the address you entered as the delivery address on our website.

The estimated delivery date will be communicated to the buyer when the order is submitted. The company reserves the right to postpone the delivery date in case of increased demand or delivery delays. Deliveries are usually made in the morning. If you are unable to accept the package upon delivery, the courier will try to agree with the buyer on a new delivery method and location.

If the delivery service does not contact the buyer, another attempt will be made to deliver the package on the next business day. If the second delivery attempt also fails, the package and its contents will be returned to the sender.

The amount paid for failed deliveries and prepaid orders will be automatically refunded within 8 (eight) business days after the warehouse registers the return of the package or the company determines that the package was not successfully delivered.

Safety Warnings for the Use of All Products

The use of products from our online store may pose a certain risk to life and limb. You must expressly confirm that you are aware that the use of the mentioned products poses such a risk, which you fully accept. By ordering and/or using these products, you confirm that you have been informed of the stated risks, which may include the risk of illness, injury, disability, or death. You must accept full responsibility for all consequences that may arise from ordering and/or using the products.

Before using any of the products, you must read the instructions for use.

Before use, each product must be tested safely. If you are unsure how to test the product, please do not use the product, inform us, or return the product.

The company accepts no liability for any indirect or direct damages resulting from the use of products ordered from the website, regardless of whether the products have been used correctly or incorrectly by the buyer or a third party. This exclusion of liability applies to the fullest extent permitted by law.

In the event of a liability claim filed against the company, the company limits its liability for damages to three times the market price of the product.

We strive to make product descriptions and photos as detailed and accurate as possible. However, we cannot guarantee that all product information and accompanying photos are completely accurate. Since certain products are sourced from different suppliers, slight variations in packaging or product appearance are possible. These variations do not affect the quality or functionality of the product in any way.

v. Right of withdrawal from the contract

A buyer who purchases from our online store has the right to withdraw from the contract. Such withdrawal from the contract can be exercised within 14 days from the date of delivery of your order, which will be communicated to the company by the delivery service. The buyer does not need to give a reason for their decision. This right of withdrawal applies only to buyers who are natural persons and who purchase or use the goods and services for purposes outside their professional or commercial activity.

A declaration of withdrawal is timely if it is communicated within the 14-day withdrawal period. You can submit your withdrawal via the exchange or refund link or by sending us a written notification by email and return the product within 14 days of notification. Alternatively, you can return the product to us within 14 days of delivery and simultaneously inform us of your withdrawal by enclosing the completed EU standard withdrawal form or your personal details in the package. All forms can be found in the “Withdrawal from the Purchase Contract” link at the bottom of the website. The burden of proof for exercising the right of withdrawal stipulated in this article lies with the consumer.

If the buyer withdraws from the contract, he will receive a refund of the purchase price or exchange products, but they cannot claim a credit note.

After submitting your cancellation notice, you must return your products within 14 days of the date of your cancellation notice. Please create the return label using the »Withdrawal from the purchase contract« link on our website. The goods are considered returned on time if you send them before the end of the 14-day return period.

The item should be returned undamaged, if possible in the original and undamaged packaging, and with all the included parts. In the event that the product or original packaging arrives damaged or excessively used, the company reserves the right to make a deduction when refunding the purchase value of the product. Please return the items as a parcel and not as a letter, and ensure that the parcel is marked with the code for withdrawal from the purchase, which you will receive during the process in »Withdrawal from the purchase contract« link on our website.

If the package is not properly labeled (sent without the withdrawal code), this may significantly increase the processing time for your request. In the event of withdrawal from the contract, you will only bear the costs of returning the goods, and these costs are non-refundable.

If you have already paid for the ordered goods, we will reimburse you promptly, but no later than 8 working days after the package has been sent to our address, for all payments we have received and you have made in connection with the order. The package is deemed to have been sent to our address when our warehouse records it as a returned package. We reserve the right to retain the payment received until the products subject to the withdrawal from the contract have been refunded.

We will refund the payments received using the same means of payment that you used for the purchase.

Exceptions to the right of withdrawal

The exercise of the right of withdrawal is excluded for the following contracts:

Contracts for the supply of goods that are made according to the consumer’s specifications or are clearly personalized.

Contracts for the supply of goods that are liable to deteriorate rapidly or whose expiration date would be exceeded.

Contracts for the supply of a newspaper, periodical, or magazine, with the exception of subscription contracts for these publications.

Contracts for the supply of goods that have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

Contracts for the supply of goods that, by their nature, are inseparably mixed with other goods after delivery.

Contracts for the supply of audio or video recordings or computer software, provided that the data carriers supplied have been unsealed by the consumer.

Contracts for the supply of goods the price of which depends on fluctuations in the financial market that are beyond the control of the trader and that may occur during the withdrawal period.

Contracts for the supply of digital content not supplied on a tangible medium, the performance of which has begun after the consumer has given his express prior consent and expressly waives his right of withdrawal.

ATTENTION: If you voluntarily return a product for which cancellation is not possible, outside the 14-day cancellation period, outside the 14-day return period after notification of cancellation, or return a product that was not purchased in our store, we will only return such a product to you against payment of EUR 10, which represents the cost of processing an unjustified complaint. Unused products will be destroyed after 2 months.

vi. The complaint

If you discover that your product is not working properly or that you have received an unsuitable or damaged product, the following options are available to you:

Claiming the delivery guarantee,

Claiming the technical product guarantee, and

Filing a product complaint.

a) Delivery guarantee

1. We offer an additional guarantee for fault-free delivery, which can be claimed within 48 hours of receiving the product.

2. If your products were damaged during transport or do not correspond to your order, we ask you to report the fault to us within 48 hours of delivery. Send us an email with a photo of the package (the sticker must also be clearly visible in the photo) and the received product, clearly showing the damaged area.

3. We will process your complaint as a priority in the shortest possible time and provide you with a replacement product.

4. If the complaint is submitted too late, it will be treated as a product complaint

b) Warranty on technical products

A warranty period of 24 months applies to certain products in our range. The warranty can only be claimed for technical products and electrical devices in our range. The 24-month warranty period begins on the date of receipt of the goods. You can claim your warranty based on the invoice, which also serves as the warranty certificate.

The company reserves the right to refuse the warranty if the invoice is not attached to the warranty application or if the invoice is illegible or otherwise missing.

The warranty does not apply if:

the product is physically damaged.

the product shows signs of wear due to normal use.

the product has defects caused by incorrect, unsuitable, or careless use of the product.

The products for which you wish to make a warranty claim must be inspected, which is why we ask you to attach photos or video clips showing the defect to your warranty claim. If necessary, we will also ask you to return the product to us for inspection.

If we approve your warranty claim, we will provide you with a new product. You are also entitled to request that your product be repaired. However, you must be aware that the repair time will be longer than the time required to deliver a new product. If the repair takes longer than 45 days, your product will be replaced with a new product. If a new product cannot be provided, we will refund the full purchase price of the product.

The procedure is described in the “Replacement Under Warranty” link at the bottom of this website.

WARNING: Before returning the ordered goods to us, please check the order confirmation or the invoice you received by email at the time of ordering to see if you purchased them from our online store. If you return goods that do not belong to us, we are not responsible for your error and will not return the package.

c) Product Complaint Due to Material Defects

1. If the product does not work properly, please send us an email to info@asiapres.com and we will help you with the necessary explanation. This way, you will prevent possible misuse of the product and damage to the product itself, as well as injury to yourself or others.

2. If your product does not work, you can file a complaint citing material defects in the product. The cases considered material defects in the product are listed in Section VII of these Terms and Conditions. You can only claim material defects if they were already present at the time of purchase but were discovered later

3. If your product does not work due to a material defect, we ask you to report the defect immediately after it is discovered, but no later than two months from the day you discover the defect. Send us an email with a photo or video clip showing the defective product, which clearly shows that the product is not working. If necessary, we will also ask you to return the defective product to us so that we can examine it and determine the product defect.

4. We cannot consider your complaint for products that have been damaged due to improper or unsuitable use or due to behavior that is not strictly necessary to establish the nature, ownership, and functioning of goods. If you wish to have the defective product returned to you after your complaint has been rejected, we will send it to you and charge you for the delivery costs.

5. The company is liable for material defects in the product that appear within 2 years of delivery. The company is obliged to respond to the complaint within 3 working days.

6. If you are claiming a material defect, the following options are available to you:

Product replacement,

refund of the purchase price,

rectification of the product defect, or

pro rata refund of the purchase price.

The procedure is described in the “Complaints and Disputes” link at the bottom of this website.

vii. Material defect

A material defect can be claimed in the following cases:

if the product does not have the characteristics required for its normal use or marketing.

if the product does not have the characteristics required for the particular purpose for which the buyer acquired the product and which was made known or should have been made known to the seller.

if the product does not have the features and characteristics that were expressly or implicitly agreed or described.

if the seller has delivered to the buyer a product that does not correspond to the sample or model product, unless the sample or model product was shown for information purposes only.

The procedure for claiming material defects is described in the “Complaints and Disputes” link at the bottom of this website.

The company is liable for material defects in the product that become apparent within 2 years of delivery. The company is obliged to to respond to the complaint within 3 working days.

viii. Accessibility of Information

The Seller undertakes to always provide the Buyer with the following information:

Identity of the company (name and registered address of the company, registration number),

Contact information that allows the User to communicate quickly and efficiently with the Provider (email, answering machine),

Essential characteristics of goods or services (including customer service and guarantees),

The final price of the goods or services, including taxes, or the method of calculating the price if the final price cannot be calculated in advance due to the nature of the goods or services,

Availability of products (all products or services offered through the Website should be available within a reasonable time period),

Payment terms, delivery terms for products, or the conditions for performing the service (method of delivery, place, and deadline),

Information on possible costs for transport, delivery, or shipping, or a warning that such costs may be incurred if they cannot be calculated in advance,

Time scope of the offer,

Conditions, deadlines, and procedures in case of withdrawal from the contract, as well as information on the costs of returning the goods (if applicable),

Explanation of the procedure in the event of a complaint, including all information about the contact person or customer service,

Knowledge of liability for material defects,

Options and conditions of customer service and the voluntary guarantee, if required.

Certain errors may occur during the creation of the website. Since we have no influence on such errors, we cannot be held liable for them. In the event of a major discrepancy regarding prices or technical characteristics of the product, we will inform you of this when you place your order.

ix. Registration information, name of registration, registration number:

Company name: Genpro1, trade and services d.o.o.

Company headquarters: Fužine 134, Kamnik, SI-1241

Company registration number: 1234567000

VAT ID: SI33758158

Taxable person: YES

Date of entry in the register: July 1, 2025

Standard classification of activities Main Activity (SKD):

47.120 (Other non-specialized retail trade)
Other Activities:
47.910 (Intermediary activities for non-specialized retail trade)
47.920 (Intermediary activities for specialized retail trade)
60.390 (Other content distribution activities)

x. Out-of-court dispute resolution and other remedies

The company will make every effort to settle disputes amicably. If such settlement of disputes is not possible, the court competent to settle such disputes shall be the Court in Ljubljana.

xi. Dispute resolution platform

In accordance with legal norms, Genpro1 d.o.o. does not recognize any provider of services for out-of-court settlement of consumer disputes as a provider authorized to resolve consumer disputes that may be brought by consumers in accordance with the Act on Out-of-Court Settlement of Consumer Disputes.

The dispute resolution platform is available at http://ec.europa.eu/consumers/odr/ .

Further information on the dispute resolution platform can be found at http://ec.europa.eu

3. COMMUNICATION

The Company will only contact a User via remote communication if this is necessary to execute the order.

The Company provides support services to its Users at info@asiapres.com.

However, we may also contact Users for commercial purposes if they give us their consent to do so or if they have already made a purchase in our online store. This form of communication:

will be clearly and unambiguously identified as an advertising message,

will clearly indicate its sender,

will clearly identify various promotions and other marketing techniques as such.

For further information on communication, please see our Privacy Policy here and Cookie Policy.

4. INTELLECTUAL PROPERTY

All information, images, and texts contained on our website, as well as all other materials (e.g., video content, graphics, sketches, etc.), are protected by copyright and/or intellectual property rights.

By purchasing the products or using the website, the user does not acquire any copyrights, ownership rights, or intellectual property rights for the products and/or the website. The user may use the materials only for their own non-commercial purposes.

5. DISCLAIMER

In addition to the disclaimers listed in these Terms and Conditions, the following restrictions also apply to the Company:

If you choose to use our online store and/or website, you declare that you do so voluntarily and therefore assume all risks. The website and the store are provided as is, without any implied or direct guarantees. All disclaimers listed in this chapter or elsewhere in these Terms and Conditions apply to the maximum extent permitted by law.

The company makes no guarantees regarding the operation of the website and its functions, nor does it guarantee that the website will function without errors, viruses, or virus-like malware. Furthermore, the company does not guarantee that the information published on the website is accurate and comprehensive. The company cannot be held liable for any damages, including, but not limited to, direct, indirect, or consequential damages, resulting or occurring from the use of the website.

If you decide to use the online store and make a payment in this online store, you expressly agree that you use it at your own risk and that you alone bear all risks associated with making a payment in our online store, including, but not limited to, failed payments by the user, payment errors, and errors in refunding in the event of a complaint. This disclaimer applies to the maximum extent permitted by law. The company cannot be held liable for any damages that may arise in connection with the use of the website and/or the products available in our online store.

6. FINAL PROVISIONS

Conclusion of Contract Together with the ordering of services via the website and all subpages of this website, these General Terms and Conditions have the character of a contract concluded between the buyer and the company.

Severability Clause Should any provision of these General Terms and Conditions (in whole or in part) prove to be illegal, void, or otherwise ineffective, that provision (in whole or in part) shall be deemed deleted, while the remaining General Terms and Conditions shall continue to apply.

Full Legal Capacity The User guarantees that they have full legal capacity to assume the rights and obligations arising from these General Terms and Conditions. You hereby guarantee that you do not require the consent or authorization of any third party to fulfill your obligations under these General Terms and Conditions.

Knowledge of the General Terms and Conditions You hereby guarantee that you have read and fully understood these General Terms and Conditions before accepting them, particularly with regard to the disclaimers of liability set out therein.

Law Applicable to These Terms and Conditions These Terms and Conditions are governed by the laws of the Republic of Slovenia. Any disputes arising from these Terms and Conditions are subject to the jurisdiction of the courts in the Republic of Slovenia.

Amendment of These Terms and Conditions You are not entitled to change any of the provisions of these Terms and Conditions or to waive (in whole or in part) the validity of any of them. The Company is entitled to change these Terms and Conditions at any time. Any changes will be posted on the Website. By continuing to use the Website, you agree to the changes in force at that time. If you do not agree to the changes, you have the right to withdraw from the contract.

Completeness of the Agreement These General Terms and Conditions constitute the entire agreement between the parties. Any previous written or oral agreements or negotiations are completely superseded by these General Terms and Conditions.

Language Variations These General Terms and Conditions have been prepared in the English language. Any variant of these General Terms and Conditions in other languages has been prepared to facilitate access to the General Terms and Conditions. You hereby agree and fully understand that in the event of any dispute, the English version shall prevail.

Definitions The terms used in these General Terms and Conditions correspond to the definitions listed at the beginning of these General Terms and Conditions.

Genpro1, d.o.o., Fužine 134 / SI-1241 Kamnik / Slovenia / info@asiapres.com

Registration office: District Court of Ljubljana / Share capital: EUR 8763,00 / IBAN SI56 0201 1025 5755 064 / VAT ID: SI33758158

Company registration number: 2211467000, Date of entry in the register: July 1, 2006; Taxable person: YES; Tax No.: 33758158;

Standard classification of activities Main Activity (SKD):